Privacy Policy

Last updated: January 17, 2025

1. Introduction

SMSPro Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS marketing platform and services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

• Account information (name, email, phone number)
• Payment information (processed securely by third-party providers)
• Contact lists and SMS content you upload
• Communications with our support team

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Usage data (features accessed, actions taken)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and maintain our SMS services
• Process your transactions and send service notifications
• Improve our platform and develop new features
• Provide customer support
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• SMS carrier partners (to deliver messages)
• Payment processors (to handle transactions)
• Service providers (cloud hosting, analytics)
• Legal authorities (when required by law)

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication
• Employee training on data protection

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is deleted 90 days after account closure, unless required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or service notification.

11. Contact Us

For privacy-related questions or requests, contact us at:

Email: privacy@smsprosolutions.com
Address: 123 SMS Boulevard, Suite 500, San Francisco, CA 94105